01
Missed calls
Calls reach voicemail when the team is busy or the office is closed.
Three problems before
the first appointment
02
Unanswered
website inquiries
Visitors have questions, but no one is available to answer.
03
Slow or missed
form follow-up
New form leads wait for a reply or get lost among other tasks.
A solution for each inquiry gap
Missed calls
Voice receptionist
Answers routed calls, handles routine questions and helps with appointments.
Connects through your agreed phone routing.
Unanswered website inquiries
Website chat
Answers on your site, verifies details and books or changes appointments.
Lives as a chat widget on your website.
Slow or missed form follow-up
Form follow-up
Starts a text conversation after an opted-in form submission and helps the lead take the next step.
Connects to the form and follow-up workflow you approve.
A useful answer, a booking or a clear handoff to your team.
Voice receptionist
Less voicemail
catch-up
- Route the call
Choose after-hours, overflow or broader coverage.
- Answer the question
Approved practice information. Clinical questions go to your team.
- Handle the next step
Book, change an allowed appointment or request a callback.
Your team receives
The calendar booking, or an email and callback task.
Website chat
Less
back-and-forth
- Answers approved questions
- Collects contact details
- Verifies the phone number by text
- Books, moves or cancels appointments
- Sends configured confirmations and team updates
Name and mobile, text verification, booking, SMS, coordinator email and calendar.
Form follow-up
A submitted form starts a conversation.
An opted-in lead
submits a form
The approved workflow starts the follow-up.
Alacrue sends
a text
The conversation uses your approved questions and answers.
The person takes
the next step
Book the agreed appointment or ask for a callback.
Before enabling Agree contact details, opt-in rules and follow-up timing.
Your team receives The contact and conversation, plus the booking or callback handoff.
Your coordinator sees what happened
Booking and contact details for the coordinator.
The booked appointment appears in the demo calendar.
How it runs day to day
Alacrue
Routine work
- Repeated administrative questions
- Available times and allowed bookings
- Rescheduling and cancellations
- Configured confirmations and updates
Your team
Care and judgment
- Clinical questions and urgent care
- Callbacks and exceptions that need a person
- Approval of answers and booking rules
- Review of early conversations and results
You choose the coverage hours and which requests go to your team.
HIPAA safeguards
No medical advice
Administrative questions and scheduling. Clinical or urgent needs follow the practice’s approved handoff.
Clients sign a BAA
A Business Associate Agreement defines each party’s responsibilities for protected health information.
Your practice’s rules
Your practice approves what information to collect, who can access it and when the care team should take over.
What could this save your team?
Estimated net staff time saved
17.5hours per month
About 52.5 minutes per inquiry day, after review.
Current staff time33.3 h
Estimated remaining time15.8 h
25 × 20 × 60% × (4 − 0.5) ÷ 60 = 17.5 hours per month.
Estimate based on your inputs. Setup, training and extra exception work are excluded.
Setup and go-live
Your input
Practice facts, coverage, booking rules and the staff handoff.
Our setup
Configure the selected product and connect approved systems.
Test together
Use synthetic inquiries to check bookings, notifications and exceptions.
Your approval
Sign off on the workflow and data-handling requirements.
~2 days
Build and test after complete onboarding.
Planning estimate.
Go-live follows the readiness checks
Phone/SMS approval can add days. Calendar access, data requirements and final sign-off also affect timing.
Start with the gap
that matters most
A first workflow for
Ketamine Uplift.
- Choose the product and appointment type.
- Confirm what the coordinator should receive.
- Approve the setup and synthetic-data test.
- Agree a review date and measure staff effort.
Pilot scope and commercial terms are agreed separately. Compare response time, successful bookings and staff effort against the starting point.